1. Acceptance of Terms
By accessing or using Master Terra Gaming's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.
1.1 Agreement Formation
- These terms form a legally binding contract between you and Master Terra Gaming Pty Ltd
- Your use of our services constitutes acceptance of these terms
- You must be at least 13 years old to use our services independently
- Users under 18 require parental or guardian consent
1.2 Service Scope
These terms apply to all Master Terra Gaming services including:
- Esports training and coaching programs
- Game development and consulting services
- Content creation and streaming support
- VR gaming experiences and development
- Website, mobile applications, and digital platforms
- Events, tournaments, and community activities
2. User Accounts and Responsibilities
To access certain services, you may be required to create an account. You are responsible for maintaining the security and accuracy of your account information.
2.1 Account Creation
- You must provide accurate, current, and complete information during registration
- You are responsible for maintaining the confidentiality of your account credentials
- You must promptly notify us of any unauthorized use of your account
- One person may not maintain multiple accounts without our permission
- You are fully responsible for all activities that occur under your account
2.2 Account Conduct
You agree to use your account in accordance with these terms and agree not to:
- Share your account credentials with others
- Use another person's account without permission
- Create accounts using false or misleading information
- Circumvent account restrictions or suspensions
- Use automated systems to create or access accounts
3. Service Delivery and Performance
Master Terra Gaming is committed to delivering high-quality gaming services while maintaining realistic expectations about performance outcomes.
3.1 Esports Training Services
- Training programs are designed to improve gaming skills but do not guarantee specific performance outcomes
- Individual progress depends on factors including dedication, practice time, and natural aptitude
- We reserve the right to modify training methodologies based on industry best practices
- Missed sessions must be rescheduled within reasonable time frames
- Coaching advice is professional opinion and not guaranteed to produce specific results
3.2 Game Development Services
- Development timelines are estimates and may vary based on project complexity
- Client approval is required for major project milestones
- Changes to project scope may affect timelines and costs
- We retain the right to showcase completed projects in our portfolio
- Source code and assets are delivered upon full payment completion
3.3 Content Creation Services
- Growth metrics are targets, not guarantees, as platform algorithms vary
- Content must comply with platform terms of service and community guidelines
- Brand partnerships depend on creator performance and market conditions
- We provide guidance but cannot control platform algorithm changes
4. Payment Terms and Refund Policy
Payment terms vary by service type. All fees are in Australian Dollars (AUD) unless otherwise specified.
4.1 Payment Processing
- Payments are processed through secure third-party payment providers
- Full payment is required before service commencement unless agreed otherwise
- Subscription services are billed according to the selected billing cycle
- Failed payments may result in service suspension
- All prices include GST where applicable
4.2 Refund Policy
- Training Services: Refunds available within 48 hours of first session if unsatisfied
- Development Services: Refunds calculated based on work completed at project milestones
- Digital Products: No refunds for digital downloads after delivery
- Event Tickets: Refunds available up to 7 days before event date
- Subscription Services: Refunds prorated for unused service periods
4.3 Pricing Changes
- We reserve the right to modify pricing with 30 days notice
- Existing contracts remain at agreed pricing until completion
- Subscription renewals use current pricing
- Special offers are time-limited and subject to availability
5. Intellectual Property Rights
Master Terra Gaming respects intellectual property rights and expects users to do the same.
5.1 Our Intellectual Property
- All content, trademarks, and proprietary materials remain our property
- Training methodologies and educational materials are proprietary
- You may not reproduce, distribute, or create derivative works without permission
- Limited license granted for personal use of purchased materials
- Business names, logos, and branding elements are protected trademarks
5.2 User-Generated Content
- You retain ownership of content you create using our services
- You grant us license to use your content for promotional purposes
- You are responsible for ensuring you have rights to all content you provide
- We may remove content that violates intellectual property rights
- Success stories and testimonials may be used in marketing materials
5.3 Third-Party Content
- Game assets and third-party tools are subject to their respective licenses
- You are responsible for obtaining necessary licenses for commercial use
- We provide guidance on licensing requirements but cannot guarantee compliance
- Platform-specific content must comply with platform terms
6. Prohibited Activities
To maintain a safe and professional environment, certain activities are prohibited when using our services.
6.1 General Prohibitions
- Harassment, discrimination, or abusive behavior toward staff or other users
- Sharing confidential information or proprietary training methods
- Attempting to circumvent payment systems or access controls
- Using services for illegal activities or promoting illegal content
- Impersonating Master Terra Gaming staff or other users
- Distributing malware, viruses, or other harmful software
6.2 Gaming-Specific Prohibitions
- Cheating, hacking, or using unauthorized software in competitive play
- Account sharing or boosting in competitive gaming contexts
- Promoting gambling or unregulated betting activities
- Sharing exploits or encouraging unfair gameplay practices
- Violating game publisher terms of service during training
6.3 Content Restrictions
- Content that promotes violence, hate speech, or illegal activities
- Adult content or material inappropriate for minors
- Copyright-infringing materials or unauthorized use of protected content
- Spam, excessive promotional content, or misleading information
- Content that violates platform community guidelines
7. Limitation of Liability
To the maximum extent permitted by Australian law, Master Terra Gaming's liability is limited as follows:
7.1 Service Limitations
- Services are provided "as is" without warranties of specific outcomes
- We do not guarantee employment or professional gaming opportunities
- Performance in competitive gaming depends on many factors beyond our control
- Technology services may experience occasional downtime or interruptions
- Third-party platform changes may affect service delivery
7.2 Liability Caps
- Our total liability is limited to the amount paid for the specific service
- We are not liable for indirect, consequential, or incidental damages
- Lost profits, business opportunities, or reputational damage are excluded
- Equipment damage during training sessions is not covered
- These limitations apply to the fullest extent permitted by law
7.3 Consumer Rights
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, warranty, or other right that you may have under Australian Consumer Law that cannot lawfully be excluded.
8. Termination and Suspension
Either party may terminate services under certain circumstances. Termination procedures vary by service type.
8.1 Termination by User
- You may terminate services with appropriate notice as specified in your agreement
- Subscription services can be cancelled with notice before the next billing cycle
- Training contracts require 7 days notice for termination
- Development projects can be terminated at milestone completion
- Refunds are processed according to our refund policy
8.2 Termination by Master Terra Gaming
- We may terminate services for breach of these terms
- Immediate termination applies for serious violations or illegal activities
- Non-payment may result in service suspension and eventual termination
- We may discontinue services with 30 days notice
- Termination notices will be sent to your registered email address
8.3 Effect of Termination
- Access to ongoing services ceases immediately upon termination
- Completed work and purchased materials remain available for download for 30 days
- Outstanding payments become due immediately
- Confidentiality obligations survive termination
- This section and dispute resolution procedures remain in effect
9. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal information.
9.1 Data Collection
- We collect information necessary to provide our services effectively
- Gaming performance data helps us tailor training programs
- Communication records ensure quality service delivery
- Analytics data helps us improve our services and user experience
9.2 Data Use and Sharing
- Personal information is used only for legitimate business purposes
- We do not sell personal information to third parties
- Service providers may access data necessary to deliver services
- Aggregated, anonymized data may be used for research and development
10. Dispute Resolution
We are committed to resolving disputes efficiently and fairly through multiple resolution methods.
10.1 Initial Resolution
- Contact our support team first to attempt informal resolution
- Provide detailed information about your concerns
- We will respond within 5 business days
- Most disputes can be resolved through direct communication
10.2 Formal Dispute Process
- Unresolved disputes may be escalated to formal mediation
- Mediation will be conducted by a qualified Australian mediator
- Costs of mediation are shared equally between parties
- Legal action may be pursued if mediation fails
10.3 Governing Law
- These terms are governed by the laws of Victoria, Australia
- Australian courts have exclusive jurisdiction over disputes
- Consumer protection laws take precedence where applicable
- International users agree to Australian jurisdiction
11. Changes to Terms
We may update these Terms of Service to reflect changes in our services, legal requirements, or business practices.
11.1 Notification Process
- Significant changes will be announced via email and website notice
- Minor updates may be posted without individual notification
- Changes take effect 30 days after publication unless otherwise stated
- Continued use of services constitutes acceptance of updated terms
11.2 User Options
- You may terminate services if you disagree with updated terms
- Existing contracts continue under original terms until completion
- New services are subject to current terms
- We recommend reviewing terms periodically for updates
12. Contact Information
For questions about these Terms of Service or to report violations, please contact us using the information below.