1. Information We Collect
Master Terra Gaming collects information to provide you with exceptional gaming services and improve your experience with our platform.
1.1 Personal Information
- Contact Information: Name, email address, phone number, postal address
- Account Information: Username, password, gaming preferences, subscription details
- Payment Information: Billing address, payment method details (processed securely through third-party providers)
- Gaming Data: Game statistics, performance metrics, training progress, tournament results
- Communication Records: Support tickets, coaching session notes, feedback submissions
1.2 Technical Information
- Device Information: Computer specifications, gaming hardware details, operating system
- Usage Data: Website interactions, service usage patterns, feature preferences
- Location Data: General location information to provide region-specific services
- Cookies and Tracking: Website performance data, user preferences, session information
2. How We Use Your Information
We use your personal information for legitimate business purposes related to providing and improving our gaming services.
2.1 Service Provision
- Delivering esports training, game development, and content creation services
- Processing payments and managing your account
- Providing customer support and technical assistance
- Facilitating communication between coaches, developers, and clients
- Organizing tournaments and gaming events
2.2 Communication and Marketing
- Sending newsletters with gaming insights and industry updates
- Notifying you about new services, features, and special offers
- Providing tournament announcements and event invitations
- Responding to your inquiries and feedback
2.3 Business Operations
- Analyzing usage patterns to improve our services
- Conducting research and development for new gaming technologies
- Ensuring security and preventing fraud
- Complying with legal obligations and industry standards
3. Information Sharing and Disclosure
We respect your privacy and only share your information in specific circumstances outlined below.
3.1 Service Providers
We may share information with trusted third-party service providers who assist in delivering our services:
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and website functionality
- Email service providers for newsletter and communication delivery
- Analytics providers to understand website usage and improve user experience
- Professional coaches and trainers (with your explicit consent)
3.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes, court orders, or government requests
- Protect our rights, property, or safety, or that of our users
- Investigate potential violations of our terms of service
- Prevent fraud or other illegal activities
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
4. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse.
4.1 Technical Safeguards
- Industry-standard SSL encryption for data transmission
- Secure data centers with physical and digital access controls
- Regular security audits and vulnerability assessments
- Encrypted storage of sensitive personal and payment information
- Multi-factor authentication for administrative access
4.2 Organizational Measures
- Limited access to personal information on a need-to-know basis
- Regular staff training on privacy and security best practices
- Incident response procedures for security breaches
- Regular review and updating of security protocols
5. Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information.
5.1 Access and Correction
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Update your account information and preferences at any time
5.2 Data Portability and Deletion
- Request a copy of your personal information in a portable format
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for specific data processing activities
5.3 Marketing Communications
- Unsubscribe from marketing emails at any time
- Opt-out of specific types of communications
- Update your communication preferences
5.4 Cookies and Tracking
- Manage cookie preferences through our cookie banner
- Disable non-essential cookies through browser settings
- Request information about tracking technologies we use
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy and comply with legal requirements.
6.1 Retention Periods
- Account Information: Retained while your account is active and for 7 years after closure
- Payment Records: Retained for 7 years as required by Australian tax law
- Gaming Performance Data: Retained for 3 years or until you request deletion
- Marketing Communications: Retained until you unsubscribe
- Support Records: Retained for 5 years for quality assurance purposes
6.2 Secure Disposal
When we no longer need your personal information, we securely delete or anonymize it using industry-standard methods to prevent unauthorized recovery.
7. International Transfers
Your personal information may be transferred to and processed in countries outside Australia where our service providers are located.
When we transfer your information internationally, we ensure:
- Adequate protection through contractual safeguards
- Compliance with Australian privacy principles
- Use of secure transmission methods
- Regular monitoring of service provider compliance
8. Children's Privacy
Master Terra Gaming is committed to protecting the privacy of children and young gamers.
8.1 Age Requirements
- Our services are primarily designed for users aged 13 and above
- Users under 18 must have parental consent for account creation
- Special protections apply to information from users under 16
8.2 Parental Rights
- Parents can request access to their child's account information
- Parents can request deletion of their child's personal information
- Parents can limit the types of information we collect from their child
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
9.1 Notification of Changes
- We will notify you of significant changes via email or website notice
- Updates will be posted on our website with the effective date
- Continued use of our services constitutes acceptance of updated terms
9.2 Review Recommendations
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: